Policies

At Lotus Flame, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.lotusflame.ca, or engage with our services. 

As a Canadian company, we are committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws. Please read this policy carefully. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)

1.2 Non-Personal Information

• IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Date and time of access
• Referring website addresses

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our site. For detailed information, see our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services
• Process transactions and send order confirmations
• Respond to customer inquiries and support requests
• Improve website functionality and user experience
• Send promotional materials and updates (with your consent)
• Detect and prevent fraudulent activities

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties, including:

• Service Providers: Companies that perform services on our behalf, such as payment processing, hosting, and analytics.
• Legal Obligations: When required by Canadian law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

If personal information is shared with entities outside of Canada, we ensure that appropriate safeguards are in place to protect your information, consistent with Canadian privacy laws.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

5.1 Access and Correction

Under PIPEDA, you have the right to access and correct your personal information. To do so, please contact us at [Insert Contact Email].

5.2 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each email or contacting us directly.

5.3 Cookie Preferences

You can manage your cookie preferences through your browser settings or by visiting our Cookie Policy.

6. Data Residency and International Transfers

Your personal information may be stored and processed in Canada or other jurisdictions. If your data is transferred to a country with different privacy protections, we will ensure that it is safeguarded in compliance with Canadian laws.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Your continued use of the website after such changes constitutes your acknowledgment and acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lotus Flame Email: info@lotusflame.ca

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not handled your information in compliance with PIPEDA.

Thank you for trusting Lotus Flame. We are committed to protecting your privacy and ensuring a safe online experience.