Privacy Policy

Effective Date: September 1, 2025

At The Alchemical Muse, your trust is sacred to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.thealchemicalmuse.ca or engage with our offerings.

As a Canadian business, we are committed to safeguarding your privacy in alignment with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other applicable provincial privacy laws. By using our website or services, you agree to the practices outlined in this policy.

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1. Information we Collect

1.1 Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Name
   
• Email address
   
• Phone number
   
• Billing and shipping addresses
   
• Payment information (processed securely through third-party payment providers, such as Shopify Payments or PayPal—we do not store your full credit card details).
   

1.2 Non-Personal Information

We may collect certain technical details automatically, such as:

• IP address
   
• Browser type and version
   
• Operating system
   
• Pages you visit on our site
   
• Date and time of access
   
• Referring website addresses
   

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your browsing experience, remember your preferences, analyze site performance, and help us understand how visitors interact with our site. You can adjust your cookie settings through your browser at any time.

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2. How We Use Your Information

We may use your information to:

• Provide, personalize, and improve our products and services
   
• Process transactions and send order confirmations
   
• Respond to inquiries and provide customer support
   
• Enhance website functionality and user experience
   
• Send promotional materials, newsletters, or updates (with your consent)
   
• Detect, investigate, and prevent fraud or misuse
   

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3. Sharing Your Information

We do not sell or rent your personal information. We may share information only in the following situations:

• Service Providers: With trusted third parties who assist in operating our website, payment processing, shipping, or analytics.
   
• Legal Requirements: If required by law, regulation, or legal process, or to protect our rights, safety, or property.
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
   

Some of our partners and service providers (including Shopify) may store or process your information outside of Canada. In such cases, we ensure that appropriate safeguards are in place in accordance with Canadian privacy laws.

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4. Data Security

We use reasonable technical and organizational safeguards to protect your personal information against unauthorized access, misuse, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure.

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5. Your Rights & Choices

5.1 Access and Correction

You have the right under PIPEDA to access and request corrections to your personal information. To make a request, please contact us at info@thealchemicalmuse.ca.

5.2 Marketing Preferences

You may opt out of receiving promotional emails by clicking the “unsubscribe” link in our messages or contacting us directly.

5.3 Cookies

Most browsers allow you to control cookies through their settings. Disabling cookies may affect some features of our site, but you will still be able to make purchases.

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6. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.” Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

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8. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact us at:

The Alchemical Muse
📧 info@thealchemicalmuse.ca

You also have the right to contact the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not handled your information in compliance with PIPEDA.