Effective Date: September 1, 2025
At The Alchemical Muse, every item and service is crafted or curated with care and intention. Because of the unique nature of our offerings, some items are eligible for return or exchange, while others are considered final sale. Please read the details below.
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1. Physical Products
1.1 Eligibility for Returns & Exchanges
We accept returns or exchanges on select physical products within 14 days of delivery, provided that:
1.2 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged due to their nature:
1.3 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at info@thealchemicalmuse.ca with photos of the product and packaging. We will happily work with you to provide a replacement or refund.
1.4 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
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2. Services (Tarot, Readings, Energetic Work)
All services—including tarot readings, energy sessions, and other spiritual offerings—are non-refundable. Once a booking is made, your time is reserved.
Please note: Our spiritual services are intended for personal insight and energetic support. They are not a substitute for professional medical, legal, financial, or psychological advice.
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3. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
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4. Questions
If you have any questions about returns, exchanges, or refunds, please reach out to us:
The Alchemical Muse
📧 info@thealchemicalmuse.ca
Copyright © 2024 The Alchemical Muse - All Rights Reserved.